Shipping policy

Shipping Policy

At CraftCane, every product is carefully handcrafted by skilled artisans using natural materials. We take great care in packaging and delivering your order safely to your doorstep.

Order Processing Time

All orders are processed within 2–5 business days. Since many of our products are handmade, some items may require additional crafting time during high-demand periods.

Shipping Time

Estimated delivery times:
• India: 5–10 business days
• International Orders: 10–20 business days

Delivery times may vary depending on location, courier service, weather conditions, or public holidays.

Shipping Charges

• Free shipping may be available on selected products or promotional offers.
• Shipping charges (if applicable) will be calculated at checkout based on the delivery location and product size.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment status.

Handmade Product Notice

As our products are handcrafted using natural materials, slight variations in color, weave, texture, and finish are natural and part of the handmade process. These variations make every CraftCane product unique.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will assist you with a replacement or resolution as quickly as possible.